{"id":19,"date":"2023-11-22T16:18:07","date_gmt":"2023-11-22T14:18:07","guid":{"rendered":"https:\/\/kaizendren.com\/?page_id=19"},"modified":"2026-02-11T19:45:52","modified_gmt":"2026-02-11T17:45:52","slug":"politika-vratenia-tovaru","status":"publish","type":"page","link":"https:\/\/kaizendren.com\/sk\/information\/return-policy\/","title":{"rendered":"Z\u00e1sady vr\u00e1tenia tovaru"},"content":{"rendered":"<h4 class=\"wp-block-heading\">30-d\u0148ov\u00e1 lehota na vr\u00e1tenie chybn\u00e9ho tovaru:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sme si ist\u00ed kvalitou na\u0161ich produktov a ak dostanete chybn\u00fd tovar, pon\u00fakame bezprobl\u00e9mov\u00fd proces vr\u00e1tenia. M\u00e1te 30 dn\u00ed od d\u00e1tumu doru\u010denia na za\u010datie vr\u00e1tenia ak\u00e9hoko\u013evek produktu, ktor\u00fd sa pova\u017euje za chybn\u00fd alebo nefunk\u010dn\u00fd z d\u00f4vodu v\u00fdrobn\u00fdch ch\u00fdb.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><p>V\u00fdrobky, ktor\u00e9 boli vystaven\u00e9 nespr\u00e1vnemu pou\u017e\u00edvaniu, n\u00e1hodn\u00e9mu po\u0161kodeniu, nespr\u00e1vnej manipul\u00e1cii alebo nedodr\u017eaniu pokynov na starostlivos\u0165 o v\u00fdrobok, nie s\u00fa opr\u00e1vnen\u00e9 na vr\u00e1tenie pod\u013ea t\u00fdchto z\u00e1sad. Vr\u00e1tenie tovaru je akceptovan\u00e9 iba pre n\u00e1kupy uskuto\u010dnen\u00e9 online na kaizendren.com alebo ekvivalentn\u00fdch subdom\u00e9nach a nie je akceptovan\u00e9 pre polo\u017eky zak\u00fapen\u00e9 od distrib\u00fatorov tret\u00edch str\u00e1n.<\/p>\n<p>Aby ste mali n\u00e1rok na vr\u00e1tenie pe\u0148az\u00ed za tovar bez ak\u00fdchko\u013evek v\u00e1d: tovar mus\u00ed by\u0165 nepou\u017eit\u00fd a v rovnakom stave, v akom ste ho dostali. Produkt mus\u00ed by\u0165 tie\u017e v origin\u00e1lnom balen\u00ed so v\u0161etk\u00fdmi pripevnen\u00fdmi \u0161t\u00edtkami a etiketami.<\/p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Proces vr\u00e1tenia:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ak chcete za\u010da\u0165 s vr\u00e1ten\u00edm tovaru, kontaktujte, pros\u00edm, n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory na adrese info@kaizendren.com. Budete musie\u0165 poskytn\u00fa\u0165 inform\u00e1cie o va\u0161ej objedn\u00e1vke, ako napr\u00edklad \u010d\u00edslo objedn\u00e1vky a jasn\u00e9 vysvetlenie probl\u00e9mu. Pom\u00f4\u017eeme v\u00e1m s procesom vr\u00e1tenia a povieme v\u00e1m, \u010do robi\u0165 \u010falej.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">N\u00e1klady na spiato\u010dn\u00fa prepravu:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Po doru\u010den\u00ed produktu v\u00e1m nevraciame \u017eiadne n\u00e1klady na dopravu. V pr\u00edpade chybn\u00e9ho tovaru vr\u00e1ten\u00e9ho do 30 dn\u00ed uhrad\u00edme n\u00e1klady na spiato\u010dn\u00fa dopravu v r\u00e1mci Eur\u00f3pskej \u00fanie. Ak v\u0161ak chcete vr\u00e1ti\u0165 produkt, ktor\u00fd ste nepou\u017eili, preto\u017ee ste si to rozmysleli, budete si musie\u0165 n\u00e1klady na spiato\u010dn\u00fa dopravu uhradi\u0165 sami.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ne\u00faspe\u0161n\u00e9 alebo ch\u00fdbaj\u00face doru\u010denie:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Bal\u00edk bude vr\u00e1ten\u00fd odosielate\u013eovi (Kaizendren) na n\u00e1klady z\u00e1kazn\u00edka, ak doru\u010denie bal\u00edka na uveden\u00fa dodaciu adresu zabr\u00e1ni nespolupr\u00e1ca z\u00e1kazn\u00edka (nespr\u00e1vna alebo chybn\u00e1 dodacia adresa, nepr\u00edtomnos\u0165 pr\u00edjemcu at\u010f.).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kontrola a vr\u00e1tenie pe\u0148az\u00ed\/v\u00fdmena:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ke\u010f dostaneme produkt sp\u00e4\u0165, n\u00e1\u0161 odborn\u00fd t\u00edm ho skontroluje, \u010di sa nevyskytuje probl\u00e9m, ktor\u00fd ste nahl\u00e1sili. Ak zist\u00edme, \u017ee produkt je chybn\u00fd, urob\u00edme to, \u010do ste po\u017eadovali: bu\u010f v\u00e1m vr\u00e1time peniaze, alebo v\u00e1m po\u0161leme n\u00e1hradn\u00fd produkt. Tento proces m\u00f4\u017ee trva\u0165 a\u017e 7 dn\u00ed.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u0160kody a probl\u00e9my:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pri otv\u00e1ran\u00ed produktov Kaizendren nezabudnite skontrolova\u0165 v\u0161etky \u010dasti. Ak zist\u00edte, \u017ee nie\u010do je rozbit\u00e9, ch\u00fdba alebo je po\u0161koden\u00e9, dajte n\u00e1m \u010do najsk\u00f4r vedie\u0165 a my to za v\u00e1s oprav\u00edme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na zaslanie \u017eiadosti o v\u00fdmenu na adresu info@kaizendren.com m\u00e1te 10 dn\u00ed od prijatia objedn\u00e1vky. \u017diadosti o v\u00fdmenu akceptujeme iba v pr\u00edpade v\u00fdrobn\u00fdch ch\u00fdb, po\u0161koden\u00fdch a ch\u00fdbaj\u00facich dielov. Ak\u00e9ko\u013evek men\u0161ie po\u0161kodenie po prv\u00fdch 10 d\u0148och pova\u017eujeme za be\u017en\u00e9 opotrebenie sp\u00f4soben\u00e9 povahou produktu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161kodenie mus\u00ed ma\u0165 vplyv na fungovanie produktu. Ak je produkt po\u0161koden\u00fd \u00famyselne, n\u00e1hodou alebo nespr\u00e1vnym pou\u017eit\u00edm, m\u00e1me pr\u00e1vo odmietnu\u0165 v\u00fdmenu.<\/p>","protected":false},"excerpt":{"rendered":"<p>30-d\u0148ov\u00e1 lehota na vr\u00e1tenie chybn\u00e9ho tovaru: Sme si ist\u00ed kvalitou na\u0161ich produktov a ak dostanete<\/p>","protected":false},"author":1,"featured_media":0,"parent":291031,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Kaizendren<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kaizendren.com\/sk\/informacie\/politika-vratenia-tovaru\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - 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