{"id":19,"date":"2023-11-22T16:18:07","date_gmt":"2023-11-22T14:18:07","guid":{"rendered":"https:\/\/kaizendren.com\/?page_id=19"},"modified":"2026-02-11T19:45:52","modified_gmt":"2026-02-11T17:45:52","slug":"politica-de-returnare","status":"publish","type":"page","link":"https:\/\/kaizendren.com\/ro\/information\/return-policy\/","title":{"rendered":"Politica de returnare"},"content":{"rendered":"<h4 class=\"wp-block-heading\">Perioada de returnare de 30 de zile pentru produsele defecte:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Suntem \u00eencrez\u0103tori \u00een calitatea produselor noastre \u0219i, dac\u0103 primi\u021bi un articol defect, oferim un proces de returnare f\u0103r\u0103 probleme. Ave\u021bi la dispozi\u021bie 30 de zile de la data primirii pentru a \u00eencepe un retur pentru orice produs considerat defect sau nefunc\u021bional din cauza unor defecte de fabrica\u021bie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><p>Produsele care au fost expuse la utilizare necorespunz\u0103toare, deterior\u0103ri accidentale, manipul\u0103ri necorespunz\u0103toare sau nerespect\u0103rii instruc\u021biunilor de \u00eengrijire a produsului nu vor fi eligibile pentru returnare \u00een temeiul acestei politici. Retururile sunt acceptate numai pentru achizi\u021biile efectuate online pe kaizendren.com sau subdomenii echivalente \u0219i nu sunt acceptate pentru articolele cump\u0103rate de la distribuitori ter\u021bi.<\/p>\n<p>Pentru a fi eligibil pentru o rambursare pentru un articol f\u0103r\u0103 defecte: articolul trebuie s\u0103 fie neutilizat \u0219i \u00een aceea\u0219i stare \u00een care l-a\u021bi primit. De asemenea, produsul trebuie s\u0103 fie \u00een ambalajul original, cu toate etichetele \u0219i sigiliile ata\u0219ate.<\/p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Procesul de returnare:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 clien\u021bi la info@kaizendren.com pentru a \u00eencepe un retur. Va trebui s\u0103 furniza\u021bi informa\u021bii despre comanda dvs., cum ar fi num\u0103rul comenzii \u0219i o explica\u021bie clar\u0103 a problemei. V\u0103 vom ajuta cu procesul de returnare \u0219i v\u0103 vom spune ce trebuie s\u0103 face\u021bi \u00een continuare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Costuri de livrare pentru retur:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 livrarea produsului, nu v\u0103 putem rambursa costurile de transport. Pentru produsele defecte returnate \u00een primele 30 de zile, vom pl\u0103ti costurile de transport pentru returnare \u00een Uniunea European\u0103. Dar dac\u0103 dori\u021bi s\u0103 returna\u021bi un produs pe care nu l-a\u021bi folosit pentru c\u0103 v-a\u021bi r\u0103zg\u00e2ndit, va trebui s\u0103 pl\u0103ti\u021bi personal costurile de transport pentru returnare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Livrare e\u0219uat\u0103 sau lipsit\u0103 de livrare:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Coletul va fi returnat expeditorului (Kaizendren) pe cheltuiala clientului dac\u0103 livrarea coletului la adresa de livrare specificat\u0103 este \u00eempiedicat\u0103 de lipsa de cooperare a clientului (adres\u0103 de livrare gre\u0219it\u0103 sau eronat\u0103, absen\u021ba destinatarului etc.).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Inspec\u021bie \u0219i rambursare\/\u00eenlocuire:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e2nd primim produsul \u00eenapoi, echipa noastr\u0103 calificat\u0103 \u00eel va verifica pentru a vedea dac\u0103 prezint\u0103 problema pe care a\u021bi raportat-o. Dac\u0103 constat\u0103m c\u0103 produsul este defect, vom face ceea ce a\u021bi solicitat: fie v\u0103 vom rambursa banii, fie v\u0103 vom trimite un \u00eenlocuitor. Acest proces poate dura p\u00e2n\u0103 la 7 zile.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Daune \u0219i probleme:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Asigura\u021bi-v\u0103 c\u0103 verifica\u021bi \u0219i inspecta\u021bi toate componentele atunci c\u00e2nd deschide\u021bi produsele Kaizendren. Dac\u0103 g\u0103si\u021bi ceva spart, lips\u0103 sau deteriorat, anun\u021ba\u021bi-ne c\u00e2t mai cur\u00e2nd posibil \u0219i \u00eel vom repara pentru dumneavoastr\u0103.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ave\u021bi la dispozi\u021bie 10 zile de la data primirii comenzii pentru a trimite cereri de \u00eenlocuire la adresa info@kaizendren.com. Accept\u0103m cereri de \u00eenlocuire doar pentru defecte de fabrica\u021bie, piese defecte \u0219i lips\u0103. Presupunem c\u0103 orice deteriorare minor\u0103 dup\u0103 primele 10 zile reprezint\u0103 uzur\u0103 normal\u0103, datorit\u0103 naturii produsului.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Daunele trebuie s\u0103 afecteze modul de func\u021bionare al produsului. Dac\u0103 produsul este deteriorat inten\u021bionat, accidental sau prin utilizare necorespunz\u0103toare, avem dreptul s\u0103 refuz\u0103m \u00eenlocuirea.<\/p>","protected":false},"excerpt":{"rendered":"<p>Perioad\u0103 de returnare de 30 de zile pentru produsele defecte: Suntem \u00eencrez\u0103tori \u00een calitatea produselor noastre \u0219i, dac\u0103 primi\u021bi un<\/p>","protected":false},"author":1,"featured_media":0,"parent":291031,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Kaizendren<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kaizendren.com\/ro\/informatii\/politica-de-returnare\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - 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